Refund policy

This Refund Policy explains how and when refunds are issued for orders placed on vioniq.in. Refunds are processed once a return has been approved under our Return Policy or in the situations outlined below.

1. When Refunds Are Issued

Refunds may be approved in the following situations:

• A returned product is received by us and successfully passes inspection as per our Return Policy.
• An order is cancelled before it has been shipped.
• A product is confirmed to be damaged, defective, expired, or incorrect, and a replacement is unavailable or declined by the customer.
• An order is returned to us because it could not be delivered for reasons not caused by the customer.

2. Refund Timelines

• Returned products are inspected within 2–3 business days after they are received.
• You will be notified by email whether your refund request has been approved or rejected.
• Approved refunds are processed within 7–10 business days.
• Depending on your bank or payment provider, the refunded amount may take an additional 3–5 business days to appear in your account.

3. Refund Method

• Prepaid Orders: Refunds are credited back to the original payment method used during checkout (Credit/Debit Card, UPI, Net Banking, or Wallet).
• Cash on Delivery (COD) Orders: Approved refunds are processed either via direct bank transfer or as store credit, based on the customer's preference.
• We do not issue cash refunds.

4. Shipping Charges

Original shipping charges (if applicable) are non-refundable, except when the return is due to our error, such as:

• Damaged products.
• Defective or expired products.
• Incorrect product or variant shipped.

Unless the return is due to our mistake, return shipping costs are the customer's responsibility.

5. Partial Refunds

Partial refunds may be granted at our discretion in circumstances such as:

• Only part of a multi-item order is returned.
• A returned product shows minor signs of handling or use but is accepted as a goodwill exception.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment application again.
2. Contact your card issuer or bank, as processing times may vary.
3. If you still have not received your refund, please get in touch with our support team.

7. How to Check Your Refund Status

To check the status of your refund, please contact our support team with your Order Number. We will provide you with the latest update on your refund request.

📧 Email: vioniq.adc@gmail.com
📞 Phone: +91 91043 00333

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 Email: vioniq.adc@gmail.com

📞 Phone: +91 91043 00333

📍 Address:
College Road,
Kadiyavad,
Junagadh, Gujarat,
India.